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How inayogel Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open an account, fund it via DANA, OVO, or GoPay, and move through our lobby. We keep the language plain so you know what you're agreeing to — no buried clauses, no surprises.

Account data protectedWallet details handled with careDANA, OVO, GoPay context onlyYour rights clearly statedContact us any time
inayogel How inayogel Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Have a question about what data we hold on your account, or want to request a correction or deletion? We have three ways to get in touch. Send us your account username when you write so we can locate your record and respond without delays. We aim to acknowledge privacy requests promptly and resolve them within the timeframe local regulations require.

Team online

Live Chat

Open the chat icon from any page on the site. Identify your account and tell us it's a privacy request — we'll route it to the right team.

Email Support

Send your request to our support email with 'Privacy Request' in the subject line. Include your registered phone number for faster account matching.

Account Help Desk

Log into your account, go to Account Settings and use the Help section to submit a data query. This links your request directly to your account record.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply standard encryption protocols to data in transit and at rest. Your account password is stored in hashed form — we cannot read it, only verify it. Session tokens expire after a period of inactivity, which means an unattended open browser on your phone does not stay logged in indefinitely. We hold personal data only for as long as your account is active or as required by applicable regulations, whichever is longer.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the lobby is being used. You can adjust cookie preferences in your browser settings at any time.
Account Security Login attempts are monitored. Repeated failed logins trigger a temporary lock and an alert to your registered email or phone number linked to your account.
Data Retention We keep transactional records — including DANA, OVO and GoPay deposit logs — for the period required by our operating terms and applicable local regulations, then delete or anonymise them.
Requesting Changes You can request access to your data, ask us to correct inaccuracies, or ask us to delete your account data by contacting support through any of the channels listed on this page.

Common Questions About Your Privacy on inayogel

These are the questions we see most often around account data, wallet information and your rights as someone who uses the platform. If your question isn't here, reach out via live chat or email and we'll give you a direct answer.

We collect your name, email, phone number and the device details your browser sends. Wallet identifiers from DANA, OVO or GoPay are passed to our payment processor for transaction verification only.

We share data only with payment processors, fraud detection services and identity verification tools needed to run the platform. We do not sell your personal information to advertisers or unrelated third parties.

We retain your data for as long as your account remains active and for any additional period required by applicable local regulations. After that, records are deleted or anonymised.

Yes. Contact our support team via live chat, email or the Account Help Desk. Include your registered username so we can locate your record and send a full response.

Your wallet identifier is passed to the payment processor to complete the transaction. We do not store full wallet credentials on our own servers after the deposit is confirmed.

Send a deletion request through live chat or email with 'Data Deletion Request' in the subject. We will process it in line with applicable regulations and confirm once it's done.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.